This is a 19-level building that contained one LM lift which was in poor condition when Auckland Lifts took over the Service Contract. Due to poor maintenance and service from previous lift companies, break downs were occurring on a daily basis. The building houses student accommodation with high usage every day. The constant breakdowns caused problems for the tenants and the building owner with only the one lift available. However, since being upgraded and maintained by Auckland Lifts, the number of call outs has reduced to almost none. Sometimes, even after a comprehensive upgrade and with top maintenance, lifts can still develop failure in some parts. This is due to wear and tear and is part of normal lift operation.

The customer was very pleased with the problem-free operation in this building following the upgrade and engaged Auckland Lifts to upgrade another building, also of 19 levels with four lifts.